Trouble accessing your account?

Below are solutions to common problems you may have experienced. If you have further trouble accessing your account, please click here to contact the Customer Service Centre.


Sorry, your session has expired. Please log in again.

To access your account you will need to change your Security Settings on your Internet browser. To do this, go to Tools/Internet Options/Privacy. Change your privacy setting to Low and press OK. After refreshing your screen, you should be able to access the site.


Invalid Login

To access your account you need to provide your full Card Number (16 digit number on the back on your card), Surname (Case Sensitive) and Date of Birth. If you have entered this information correctly, and you continue to receive the Invalid Login Message, there may be a problem with your registered details (For example, you may not have provided your Date of Birth on your application). Contact us to investigate your query.


Should you have any further questions please click here to email us.